complaints coordinator的英文簡歷

時間：2024-08-15 09:28:26 英文簡歷我要投稿

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Personal Details

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Name:	Miss. M	Nationality:	China (Mainland)
Current Place:	Guangzhou	Height/Weight:	155 cm? kg
Marital Status:	Single	Age:	29 years

Career Objective and Work experience

Application type:

Jobseeker

Preferred job title:

Japanese translator: Translator 、 English translator: 、 complaints coordinator/ supervisor:

Working life:

Title:

No title

Job type:

Full time

Expected Start date:

In three days

Expected salary:

￥3,500--￥5,000

Preferred working place:

Guangzhou

Work Experience :

Company's name:	CitibankBegin and end date: 2004-07-2009-03
Enterprise nature:	Soly foreign funded enterprisesIndustry: Finance/Insurance
Job Title:	Customer Service Officer
Job description:	2005-10 to 2009-03 Customer Service Officer To independently and effectively handle customers’ written complaints from all kinds of channels (e.g. email, letter and fax-message) as well as serious cases referred from Hong Kong Monetary Authority and Hong Kong Consumer Council in relation to the retail banking products / services within the turnaround time as required, which contribute to business goal in investigation handling timeframe. To compose immediate mass communication through correspondence to customers when incurring exceptional incident in the bank, e.g. system problem resulting impact to a large part of customers. 2005-04 to 2005-10 CitiPhone Correspondence Officer To timely handle customers’ written general inquiries for banking accounts / services and respond with an accurate and comprehensive reply. 2004-07 to 2005-04 CitiPhone Officer To promptly answer customers’ phone-in inquiries through hotline in relation to banking accounts / services.
Reasons for leaving:

Educational Background

Name of School:

Guangdong University of Technology

Highest Degree:

Bachelor

Date of Graduation:

2004-07-01

Name of Major 1:

English

Name of Major 2:

Education experience:

Start date	End date	Education organization	Majors	Certificate	Certificate No
1999-09	2004-07	Guangdong University of Techonoly	English	Bachelor
2005-01	2007-07	Guangdong University of Technology Night School	Japanese	Associate

Language Ability

Foreign Language:	English	Level:	excellent
Language ability:	Japanese passed Japanese Language Proficiency Test Band 1
Chinese level:	excellent	Cantonese Level:	perfect

Relevant skills and abilities

Over 4 years working experience in leading global bank Call Centre. Result oriental, customer-focused, team player, yet very capable of working autonomously to achieve business objectives. Highly PC literate. Excellent written and spoken English.

Self-recommendation letter